Cancellation Policy

1. How to cancel

You can cancel a booking yourself from your dashboard, under your sessions, at any time before the session starts. The mentor and you both get an email when a booking is cancelled.

2. Withdrawing from a session (cancelling your booking): the 24-hour rule

• Withdraw 24 hours or more before the session starts: your booking is cancelled and you get a full refund.
• Withdraw less than 24 hours before the session starts: your booking is cancelled, but there is no refund, because the mentor has kept that time for you.
• You do not attend: the session is treated as attended and there is no refund.

Refunds are paid back to your original payment method within 5 to 7 working days. See the Refund Policy.

3. Unpaid bookings

When you choose a time, it is held for you for 10 minutes while you pay. If the payment is not completed in that time, or fails, the hold is released automatically, the booking is cancelled, you are not charged, and the time becomes open again for anyone to book.

4. Cancellation by the mentor or by us

• If the mentor cancels, whenever that is, you get a full refund.
• If the mentor does not join the session, you get a full refund.
• If a group session does not reach its minimum number of people and is called off, you get a full refund.

Mentors who cancel repeatedly are warned and may be suspended.

5. Contact

For help with a cancellation write to support@shortlistone.com or call +91 95606 77568 (Monday to Friday, 10:00–18:00 IST).