Refund Policy
When you get a refund for a paid mentor session on ShortlistOne, how it is paid back (the refund mode) and how long it takes (the refund duration).
1. What is paid and what is free
Practice interviews, recruiter-sent AI interviews and your profile are free. The only thing you can pay for is a session with a mentor, and a mentor may also offer a session for free.
Each mentor sets the price of their own sessions. The price you see before you pay is the price you pay. ShortlistOne does not add a platform fee or any extra charge on top of it.
Payments are taken online by PayU, our payment gateway, on its secure payment page. We never see or store your card, UPI or bank login details.
2. When you get a full refund
- You cancel 24 hours or more before the session starts (see the Cancellation Policy).
- The mentor cancels a one-to-one or group session, whenever it is cancelled.
- The mentor does not attend the session.
- A group session does not reach its minimum number of people and is called off.
- Your payment was taken but the booking could not be confirmed, for example because the time was released.
- A session was not as described, or you were treated badly, and we find your report justified.
3. When there is no refund
- You cancel less than 24 hours before the session starts, because the mentor has kept that time for you.
- You do not attend the session.
- Your payment did not complete. In that case nothing is charged and the time hold is simply released.
4. Refund mode: how you are paid back
A refund always goes back to the same payment method you used to pay (the same card, UPI account, net-banking account or wallet), through PayU. We cannot refund to a different account, in cash, or by any other method.
5. Refund duration: how long it takes
When a refund is due we record it and our team processes it. The refund reaches your account within 5 to 7 working days from the day it is approved, depending on your bank or card issuer. A booking that fails because the time was released is refunded in full automatically.
If you have not received a refund you are owed after 7 working days, write to support@shortlistone.com with your booking details and we will look into it.
6. Problems with a session
If a session was not as described, or you were treated badly, report it from the session or write to support@shortlistone.com. We will review it and, where it is justified, refund you even if the rules above would not otherwise allow it.
7. Contact
support@shortlistone.com · +91 95606 77568 · Monday to Friday, 10:00–18:00 IST